Refund policy
1. Size Exchanges
We offer size exchanges if the product does not fit.
- Size exchange requests must be raised within 48 hours of delivery.
- The product must be unused, unworn, unwashed, and in its original condition, with all tags and packaging intact.
- Exchanges are subject to the availability of the requested size.
- Only size exchanges are available.
2. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 48 hours of delivery.
To raise a damaged-product request, please provide:
- Your order number
- Clear photos/videos showing the damage or defect
- Photos/videos of the packaging, if applicable
After verification, if the product is determined to be damaged or defective, VeroLusso will send you a new replacement product.
3. 48-Hour Reporting Period
All requests for size exchanges or damaged/defective products must be communicated to VeroLusso within 48 hours of delivery.
Requests made after this period may not be eligible for an exchange or replacement.
4. Unboxing Video
We strongly recommend recording an unboxing video from the moment the package is opened. This may be required to verify claims relating to damaged, defective, or missing products.
5. Contact Us
For any exchange or damaged-product request, please contact our customer support team with your order number and relevant photos/videos.
VeroLusso reserves the right to reject requests that do not meet the conditions outlined in this policy.