Shipping policy
At VeroLusso, we strive to process and deliver your orders as quickly as possible. Please review our shipping policy below.
1. Delivery Time
- Orders are generally delivered within 5–7 business days from the date of order confirmation.
- Delivery timelines may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
- Business days do not include Sundays and public holidays.
2. Order Processing
Orders are processed and dispatched after successful confirmation of the order and payment.
Once your order has been shipped, you will receive the relevant tracking details through the contact information provided at the time of purchase.
3. Delays
While we aim to deliver all orders within the estimated timeframe, unforeseen circumstances may occasionally cause delays. VeroLusso is not responsible for delays caused by courier partners, incorrect/incomplete addresses, natural events, or other circumstances beyond our reasonable control.
4. Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout. VeroLusso will not be responsible for delays or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
5. Delivery Issues
If you experience any issue with your delivery, please contact our customer support team with your order number and relevant details, and we will assist you in resolving the issue.
By placing an order with VeroLusso, you acknowledge and agree to the terms of this Shipping Policy.